Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in US & Europe. So there may be instances where your items are shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing and to have your orders delivered faster to you.
Q. How long will it take for my items to arrive?
A. It will usually take 7-21 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
Q. How long will it take to receive a tracking number?
A. It will take usually between 2-5 business days.
Q. Where can I place an order from?
A. You can place an order from any country, we ship Worldwide.
Q. Where is your company located?
A. We are a Toronto-based Company; We have supply warehouses in: USA and Europe.
Q. Which currency will I be charged in?
A. All products are displayed in CAD and we process all orders in CAD.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to firstname.lastname@example.org
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where you are located and if you order more than one product.